Continued Covid Protocols for Pet Retailers

by Lisa Fimberg on November 4, 2020

The Covid Pandemic has been the defining theme of 2020.  It has affected every business, individual and industry different ways. While it has been devastating on many levels, a possible bright side is the now hyper-awareness of hygiene.   Retail stores and consumers are more vigilant about sanitization, hand washing, and regular cleansing of high traffic areas.

No one knows when the pandemic will truly end and when a vaccine will be available.  Regardless, cleanliness guidelines and even social distancing could be a part of our American culture for the foreseeable future.

Continued Covid Protocol Guidelines:

Various guidelines are in place, depending on where your store is located and what your local government dictates.  The CDC continues to update the guidelines for retailers that are just opening back up or have been open the entire pandemic.

There are many protocols that should continue to be followed even as some restrictions are lifted:

  • Conducting daily health checks.
  • Provide masks and continue to implement that employees must wear cloth face coverings (masks) in the workplace.
  • Implementing policies and practices for social distancing in the workplace.
  • Improving the building ventilation system.
  • Implement measures to ensure physical distancing of at least six feet between employees and customers.

Reminders for store owners:

  • Store owners should consider the different levels of transmission of Covid in their communities and revise their business response plans as needed.
  • Continue to have employees wear a cloth face covering at work.
  • Remind employees that the CDC recommends wearing cloth face coverings in public settings even when social distancing guidelines are in place.
  • Supply gloves and continue to clean and sanitize shared equipment including ladders, supply carts, time clocks, any payment portals as well as any other frequently touched item.
  • Clean touchable surfaces between shifts or between users.
  • Create different entrance and exit points for customers.

Reminders for employees:

  • They should stay home if they are sick, get medical care and to learn what to do if they are sick.
  • Inform their supervisor if they have a sick family member at home with COVID-19.
  • Wash their hands often with soap and water for at least 20 seconds or to use hand sanitizer with at least 60% alcohol if soap and water are not available.
  • Avoid using other employees’ phones, desks, offices, or other work tools and equipment, when possible. Clean and disinfect them before and after use.
  • Practice social distancing by avoiding large gatherings and maintaining distance (at least 6 feet) from others when possible.

While most of these guidelines might be already implemented at your store, it is always a good idea to continue daily cleaning checks.   Further, by being open with your employees and encouraging them to let you know if they are sick or have been in contact with someone that had Covid can go a long way to protecting both your employees and your store.

If you had to limit your staff during the pandemic and need more help with customer questions and answers, our Success Team ( is always here to help lighten your load.  You can continue to have a safe workplace as well as excellent customer support from our team that is off site.

Lisa FimbergContinued Covid Protocols for Pet Retailers