When one of your customers purchases a new puppy or kitten, they want to make sure that their new pup or kitten is healthy. Of course, any pet store owner would want the same which is why it is important to encourage new pet owners to schedule a veterinarian appointment right away.
It is generally recommended that new puppy or kitten owners see a vet within the first ten to fourteen days after bringing their furry family member home. Really, the sooner the better.
This is just one of the many questions your clients might ask upon purchasing a new puppy or kitten.
The first vet visit can not only determine if the puppy or kitten has any initial health concerns, but also can provide general care instructions like the best feeding schedule, as well as the different vaccinations that might be needed. It is extremely advantageous to the new puppy or kitten owner, and also to you as well to make sure early on that the puppy or kitten is signed off with a clean bill of health.
The Veterinarian Visit
Your clients should call ahead of time to schedule their first vet visit as some vets can be booked for weeks.
In fact, during Covid, it might be harder for your clients to have a traditional meet and greet with their vet. Most vet clinics currently are only allowing the dropping off and picking up of pets.
It is important that your clients bring any medical records that they have from the store or the breeder to the first vet visit.
What happens at the first vet visit?
When a new puppy or kitten owner brings their pet to the vet, the typical procedures that they can expect are the following:
- Weighing the puppy or kitten
- Taking their temperature to establish what is normal for that puppy or kitten
- Listening to the puppy or kitten’s heartbeat
- Full body examine including eyes, nose, and feet.
- Examination of teeth and mouth
- Examine coat and skin
- Lymph nodes checked
- Will usually take a fecal sample for a standard worm test.
During this visit, most vets will provide information that can help new pet owners with feeding schedules as well as future vaccinations. They will also discuss the timing of spaying and neutering if that is something your client wants to pursue.
If the vet prescribes any medication or form of treatment, it is important that the specific directions are followed. Future wellness checks and vaccination appointments should be scheduled after the first visit.
If your customers have any more questions about their first vet visit or any other pet care questions, our Solutions.pet agents are happy to help! They can take care of your customer calls or questions so you can focus on all your in-store clients.
Contact our success team to find out more about this service: email@example.com.