While 2020 was a challenging year for everyone, TPP managed to have an amazingly productive year. After moving our entire office and call center to a work from home environment, we continued to work diligently to provide our clients with the best service possible.
In fact, because the pandemic resulted in a surge of pet ownership, we were able to help our clients keep up with the increased demand.
In 2021, we have many exciting plans in place for our clients and our employees:
Joining Forces with Pet Key:
In late 2020, Third Party Pet joined forces with PetKey, a leading pet kennel management integrations solution. This new partnership will help our clients to reach unparalleled levels of success.
Third Party Pet and PetKey will continue to provide our current and prospective clients with the same great services and support. Bringing PetKey into the TPP Suite of Service offerings will help us to provide even more effective and streamlined options to better serve our clients today and in the future.
We are putting the finishing touches on our new and improved website. A much needed upgrade is on the way to being completed!
Our services, employment page and everything we offer is now front and center on the TPP site.
We also created a TPP Updates & News section where we will publish informative articles about the state of the pet retail industry as well as other noteworthy news. New format is coming soon!
We switched form a quarterly newsletter to a monthly one.
With the additional content on our site, we decided to create a monthly newsletter for both our employees and clients to enjoy.
Diversity, Equity & Inclusion Committee – Call to Action.
TPP has always valued ourselves as being on the forefront of Diversity, Equity & Inclusion for our employees as well as the community.
However, like any other organization, we want to continue to educate our employees on the importance of DE & I and to further improve our vision and knowledge. TPP has organized a committee to foster thought and action to keep DE & I top of mind as we grow and develop our organization.
Our TPP team is ready to help
In the last year, TPP increased our marketing resources to assist with any marketing requests for our stores and to bring new content, ideas, and vision for TPP.
Our Success Team added two new key members to ensure we provide our clients with the ultimate attention to personalized service. With the additional talent, we can offer even better service for new as well as our current clients.
Our call center has added additional reps to guarantee that we have the capacity to answer all our calls quickly and efficiently. We continue to guide, educate, and improve our call center staff to ensure they are knowledgeable, thoughtful, and thorough.
We look forward to 2021 as we continue to streamline our services to provide our clients with even more support and updated technology.
More updates to come as they happen!
TPP looks forward to 2021 and the exciting changes ahead. As always, if you need help or support with any of our services, feel free to contact the Success Team: email@example.com.