Third Party Pet® is an Illinois corporation serving as a third-party conduit for customer communications, including warranty claims services, customer service, pet registrations services, database management, customer lead management, order fulfillment, graphic design, sales, consulting, information sharing, and other third-party services in the pet and pet-related industry. We work with many pet owners and pet-related businesses and non-profit organizations across the United States. Our headquarters are at:
1733 Park Street, Suite 300
Naperville, Illinois 60563
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Third Party Pet® takes data security very seriously. Our websites, both internal and externally-facing, use Secure Socket Layer (SSL) technology to encrypt your data, using the HTTPS protocol. These systems are designed to prevent the unauthorized viewing, altering, or deleting of your information. Our servers are physically stored in a secured environment. If you have any further questions about our security measures, please contact us using the information listed above.
If you receive e-mail from our company and no longer wish to receive similar messages, you may unsubscribe by clicking the “Unsubscribe” link in such e-mail. If you receive a telephone call offering products or services and do not wish to receive similar calls in the future, ask to have your number removed from our calling list and we will honor your wishes. Please be aware that if you speak with a member of our call center staff, your call may be recorded for quality assurance and training purposes. If you have any further questions about our communications policy, please contact us using the information listed above.
Cookies are small files that are stored on your device, and that allow us to recognize prior visits, user preferences, etc. You can alter browser settings to update your preferences regarding cookies. The “Help” menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of the browser’s manufacturer. However, not all features of our websites may necessarily work optimally without cookies. To find out more about cookies, including how to see which cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Beacons may be embedded in a web page or e-mail and facilitate sharing of certain non-personal and/or personal information, for example, whether a user opened an e-mail. This device is similar to a cookie in that it tracks your visit and the data can only be read by the server that receives the data. It is different than a cookie in that it is not browser-based, may not function as an identification card and does not store any data on your computer.
We may use your personal and non-personal information for a variety of purposes. For example, if you contact us with a pet related matter, we may review information previously provided to or obtained by us to avoid the necessity for you to repeat information. Additionally, we may combine the information you provided with any information acquired from third-party sources, such as the source where you purchased your pet, to try to best understand your situation, address any concerns, tailor relevant communications to you, and provide outstanding customer service. We may also use your information to fulfill orders and perform services requested by you, such as completing pet registration, assisting in warranty claims, and making appointments at stores for prospective purchasers.
Any financial or credit card information you provide to us, whether over the internet or over the phone, when making a purchase is transmitted through a secure third-party portal to our payment vendor, and is not retained or stored by us.
Additionally, we may use your personal and/or non-personal information to send you information about order status, our products and services, and any other topics that we think may be of interest to you based on your purchases, your pet type, and the age of your pet or other information we have collected about you and your pet. These may include e-mails, telephone calls, or written mail, including newsletters, updates, delivery confirmations, account information, advertising materials, awards and contests, notifications, service-related announcements, improvements to personalize your experience, surveys to improve the quality of our products and services, for legal or regulatory reasons, to convey our own offers, or to convey third-party offers for goods and services, or credit.
Non-personal information may be aggregated for purposes such as counting the number of customers, analyzing demographics, improving our services, creating better products and services, enabling online analytics and research, and managing our business.
If you have any further questions about our policy regarding the use of personal and non-personal information, please contact us using the information listed above.
We are pleased to operate with many businesses in the pet-related industry and other industries to provide a number of services to our customers in an integrated, smooth, and efficient manner. For example, even though we do not own any pet stores, we process customer service questions on behalf of third-party pet stores and third-party franchises, enter non-personal and personal information into third-party purebred and other dog registration databases, assist third-party stores in responding to inquiries from interested potential customers, and submit payment data to third-party payment systems. Any financial or credit card information you provide to us, whether over the internet or over the phone, when making a purchase is transmitted through a secure third-party portal to our payment vendor, and is not retained or stored by us.
We may also share your personal and non-personal information with third-parties that may offer products, services, and other information that we believe may be useful or of interest to you.
Because of our dedication to animals, pets and the pet industry, we may also share your personal and non-personal information with third-parties to help those third-parties identify potential issues relating to the pets they breed, raise and sell.
Throughout our transactions, we receive personal and non-personal information from third-party sources and we also share such information with third-party sources to render requested services, improve your experience with our company, provide information that may be useful or of interest to you or as otherwise described in this Policy. This information includes methods to contact you by e-mail, telephone, and/or by mail, as well as other demographic data. Our business provides and facilitates data sharing between third-party businesses, for which we are remunerated by third-party businesses. Additionally, as our business grows and changes, we may share your data with other parties for remuneration. You always have the right to request that we not transfer your data for these purposes.
Finally, personal and non-personal information may always be shared with third parties when we believe, in our sole discretion, that doing so is required to comply with federal, state, or local law, a court order, subpoena, or other legal process, or to establish, protect, or exercise our legal rights or defend against legal claims or potential legal claims. Additionally, it may be shared to investigate, prevent, or take action regarding illegal or tortious acts, violations of our policies, or threats against us or any third parties. In the event of a proposed financing, sale, insuring, assignment, bankruptcy, or other disposal of our business or its assets, such information may also be shared.
If you have any further questions about our policy regarding third-party data sharing, please contact us using the information listed above.
If you have questions about the types of personal information we have regarding you, please contact us by writing us at:1733 Park Street, Suite 300, Naperville, Illinois 60563, by emailing us at Privacypolicy@thirdpartypet.com, or calling us at 630-687-9155. Please include your name, address, and/or email address when you contact us. After providing appropriate verification of your identity, you have the right to:
- Review data we may have about you, if any
- Correct any incorrect data we may have about you
- Express any concern you have about our use of your data
Additionally, even after you have consented to our collection and use of your personal information, you may opt-out of having your personal data collected or used by us by contacting us via one of the methods described above. You also have the right to opt-out of having your personal data disclosed to an independent third party or used from some reason other than why originally collected.
If you choose to opt-out of having us collect or use your personal information, that may impair or slow our ability to provide services to you, including those for which you have contracted.
This Site is operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.
We are continuously working on product concepts and have many new products and ideas in various stages of development. We wish to prevent any possible misunderstandings regarding unsolicited suggestions and to avoid potential confusion or disputes when Third Party Pet’s® products or marketing strategies might seem similar to ideas submitted to Third Party Pet®. Because of this, if you choose to send Third Party Pet® a product or marketing idea and it is not the subject of (a) a U.S. Patent or Patent Application, (b) a registered U.S. Trademark or a pending U.S. Trademark application, (c) a registered U.S. Copyright or a pending application for U.S. Copyright Registration, or (d) a written agreement between Third Party Pet® and yourself, then Third Party Pet® will have no obligation to the author or sender of the idea, and the following terms shall apply to your submission:
You agree that:
- Your ideas will automatically become the property of Third Party Pet®, without compensation to you;
- Third Party Pet®, at its sole discretion, may use the ideas for any purpose and in any way whatsoever;
- Third Party Pet® will not be obligated to respond to your submission; and
- Third Party Pet® will not keep records of submissions and will not return any materials submitted. This applies to any idea submitted via phone, fax, email, letter, drawing or any verbal or written form of communication.
LAST UPDATED DECEMBER 4, 2018