Want to take your customer experience to the next level, or finding that some customer service areas are falling through the cracks?
Many store owners struggle with the amount of employee time it takes to handle phone support for their customers. Our Solutions Team takes that stress off of your sales floor and into the hands of our trusted pet industry experts as they professionally and efficiently communicate and execute your warranties* and policies to your valued customers.
We act as a customer facing channel of your trusted brand with an expert representative assigned to every claim
Dedicated to providing the quality customer service your customers expect and deserve
Dedicated follow-through to ensure customers get a timely resolution
We limit issues before they start by checking in on all new puppy parents within 24 hours
Our highly trained team eliminates your need for additional staff training and follow up, saving you money
We provide support with any general or customer inquiries, along with credit card disputes
Assistance with distributor and breeder credit follow-up
*We are not a warranty provider. Ultimately payment and payment decisions on claims are made by you, our client