Solutions Services

Many store owners struggle with the amount of employee time it takes to handle phone support for their customers. Our Solutions Team takes that stress off of your sales floor and into the hands of our trusted pet industry experts as they professionally and efficiently communicate and execute your warranties and policies to your valued customers.

Brand Representation

  • We act as an extension of your trusted brand with an expert representative assigned to every claim
  • Dedicated to providing the quality customer service your customers expect and deserve

Assurance

  • Dedicated follow-through to ensure consumers get the resolution they deserve
  • We limit issues before they start by checking in on all new puppy parents within 24 hours
  • Our highly trained team eliminates your need for additional staff training and follow up, saving you money

Protection

  • We provide support with BBB and Attorney General inquiries, along with credit card disputes
  • Assistance with distributor and breeder credit follow-up
  • Archives and documentation of every claim stored and managed for your records
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