Solutions Services

Many store owners struggle with the amount of employee time it takes to handle phone support for their customers. Our Solutions Team takes that stress off of your sales floor and into the hands of our trusted pet industry experts as they professionally and efficiently communicate and execute your warranties* and policies to your valued customers.

Brand Representation

  • We act as a customer facing channel of your trusted brand with an expert representative assigned to every claim
  • Dedicated to providing the quality customer service your customers expect and deserve

Assurance

  • Dedicated follow-through to ensure customers get a timely resolution
  • We limit issues before they start by checking in on all new puppy parents within 24 hours
  • Our highly trained team eliminates your need for additional staff training and follow up, saving you money

Protection

  • We provide support with any general or customer inquiries, along with credit card disputes
  • Assistance with distributor and breeder credit follow-up

*We are not a warranty provider.  Ultimately payment and payment decisions on claims are made by you, our client

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