We offer a comprehensive suite of client services designed to follow your customers throughout their lifetime consumer journey with your brand. With service offerings that engage your customers every step of the way, our programs are designed by and for pet industry leaders with the key intention of growing your business while eliminating stress and time consuming tasks that distract from your bottom line. When bundled together, our four service offerings intertwine perfectly guiding your consumers, from the start of their journey with your brand with our Marketing and Lead Management Services, to providing an engagement strategy and added value through our Registrations Services, plus post sale support from trained agents in our Solutions Services that can answer consumer questions and concerns that arise. These services can be contracted in a comprehensive or custom bundle to meet your specific needs.
With so much to manage daily, marketing can often take a backseat for many business owners. Our team of marketing experts and design professionals are available as an extension of your team to ensure your store is getting the attention it deserves. From in-store graphics, to customized email campaigns, digital signage and advertisements, we can create a customized marketing solution tailored to grow your business.
Lead conversion is the #1 inefficacy in the industry. Without dedicated resources to outbound lead follow up and inbound Q&A, qualified leads are likely being lost. Our Lead Management team dedicates the time and attention needed to each new lead to answer any and all questions, set appointments in a timely manner, and provide your customers with all the information needed to set your staff up for a simple sale when they walk through your doors.
Many store owners struggle with the amount of employee time it takes to handle phone support for their customers. Our Solutions Team takes that stress off of your sales floor and into the hands of our trusted pet industry experts as they professionally and efficiently communicate and execute your warranties and policies to your valued customers