Name | Devin AND Ashley Duran AND Yocom |
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First | Devin AND Ashley |
Last | Duran AND Yocom |
Phone | (760) 989-1892 |
Agent Name | Dominiqua Lewis |
Store Code | MTP1 |
Was your puppy representative helpful in addressing any questions/concerns? | Not at all helpful |
Was the information clear throughout the registration process? | Not at all clear |
Email hidden; Javascript is required. | |
One a scale of 1-5, how many stars would you give our team? | 1 Star |
How satisfied are you with the overall registration experience? | Not at all satisfied |
Do you have any other comments, questions, or concerns? | I received a call to register my new puppy. I gave contact information to the agent. I was then asked to provide my credit card information. I asked what the charge was for and she stated it was for registration fees. I was charged $137. Upon review of my receipt I realized it was a puppy starter kit that included a dog leash and other unnecessary items. I immediately called back and another agent told me that she couldn’t help me and that the agent who first contacted me would reach out to me within 5 mins. I waited for 40 mins and called back. Another agent spoke with me and stated she would cancel the order. I asked if I would receive my full refund back because the information provided to me was fraudulent and she refused to answer me questions and stated that I would be receiving a call within 48 hours. This is completely unprofessional and fraudulent. I specifically asked what I was being charged for and I was lied to. In addition I called the pet store and they notified me that since my puppy is a rescue pet that they couldn’t charge me a fee. I need my full refund back. |
Consent |
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This review is based on my own experience and is my genuine opinion. I understand that any user review submitted can be used for marketing purposes. | |
Date | 10/27/2019 |
User IP | 47.148.244.200 |
Entry ID | 4905 |
Source URL | https://thirdpartypet.com/customer-feedback-survey/?inf_firstname=Devin+AND+Ashley&inf_lastname=Duran+AND+Yocom&inf_email=yocom96%40live.com&inf_phone=%28760%29+989-1892&inf_agentname= |
Entry Date | October 27, 2019 |
How likely are you to purchase future products from Third Party Pet? | Not at all likely |