Name | Allison AND AUSTIN Misner AND GILMAN |
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First | Allison AND AUSTIN |
Last | Misner AND GILMAN |
Phone | (269) 355-4859 |
Agent Name | Alexxis Rogers |
Store Code | TBBK |
Was your puppy representative helpful in addressing any questions/concerns? | Somewhat helpful |
Was the information clear throughout the registration process? | Somewhat clear |
Email hidden; Javascript is required. | |
One a scale of 1-5, how many stars would you give our team? | 3 Stars |
How satisfied are you with the overall registration experience? | Somewhat satisfied |
Do you have any other comments, questions, or concerns? | When I registered my dog, they informed me that I was required to purchase items and pay right on that first call. I asked if I could pay later as I did not have the money and they said no, it was required in order to complete the registration. I was informed that they were the bare minimum items that I was required to have and I thought that was a registration fee I was also uninformed about. So I purchased those items as they were "necessities." I realized when I received the receipt that I had just purchased a dog tag, blanket, and fire logos and I did not "need" any of those. I understand you want to try to sell products, but please make sure it is clear to customers that they are extras and are not required to complete the process. However, I called back when I realized and they told me they would refund my money within 24 hours and cancel the order. (It currently has not been 24 hours yet since the incident so hopefully I will see that soon) |
Consent |
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This review is based on my own experience and is my genuine opinion. I understand that any user review submitted can be used for marketing purposes. | |
Date | 11/16/2020 |
User IP | 68.43.59.11 |
Entry ID | 8764 |
Source URL | https://thirdpartypet.com/customer-feedback-survey/?inf_firstname=Allison+AND+AUSTIN&inf_lastname=Misner+AND+GILMAN&inf_email=allisonmisner%40sbcglobal.net&inf_phone=%28269%29+355-4859 |
Entry Date | November 16, 2020 |
How likely are you to purchase future products from Third Party Pet? | Not at all likely |